New Benefit Services System Live – What You Need to Know

What’s happening

The HR Services & Transitions Center (HRSTC) has launched a new support services system. 

The new system uses an online request form that will get the right information to the right benefits specialists more efficiently, and provide improved service for Cornell faculty and staff needing help with benefits concerns. 

The system will also replace the current SFT (secure file transfer) process for safely uploading benefits-related documents. 

This system has been successfully used by Weill Cornell, and we’re excited to be able to extend these service improvements to employees at Cornell University.

Why the change?

In addition to being more efficient and easier to use, the new service is secure, HIPAA-compliant, and part of HR’s commitment to optimizing our processes to better serve employees.

FAQs

What if I don’t have access to submit an online form?

If you’re unable to access the internet, you can still phone the HR Services & Transitions Center at (607) 255-3936, (TTY) 711; M-F 8:30 am - 4:30 pm EST.

What if I have a question for HR that isn’t benefits related?

The new support system is only for benefits-related questions; for example, questions about health insurance, life events, education benefits, medical leaves, retirement savings accounts, ID cards, etc. If you have questions about other HR-related topics such as Workday issues, payroll, employment verification, or personnel concerns, check the Contact HR page for more information.