Important Phone Numbers

For Active Employees of the Contract Colleges at Cornell

General Inquiries

General Inquiries
For Questions About: Contact: Phone Number:
Empire Plan Claim Problems Empire Blue Cross Blue Shield
In New York State and other States
Except Alaska

1-877-769-7447 (option 2)

Empire Plan Claim Problems United HealthCare
Participating Provider Information,
MPN Providers

1-877-769-7447 (option 1)

New York State Department of Civil Service
(click on “State Employees”)



Pre-Admission Certification

Pre-Admission Certification
For Questions About: Phone Number:
Elective hospital admissions (overnight stays), before the birth of a child, within 48 hours of emergency admission, before admission to a skilled nursing facility

1-877-769-7447 (option 2)

Prior authorization of an MRI, outpatient case management, voluntary second opinion

1-877-769-7447 (option 1)


CVS Caremark Prescription Drug Program

The Empire Prescription Drug Program is administered through CVS Caremark. The Plan offers a three-tier copayment for generic, preferred brand name and non-preferred brand name medications.


You can access a list of preferred drugs on the Civil Service website at Click on State Employees, Health Benefits. First-time users will need to select “I am a New York State Active Employee” > Continue > Group = Management Confidential (MC) Legislature > Empire Plan or HMO > Finish.

Prior authorization is needed for some drugs. Please call Caremark for more specific information.

CVS Caremark Prescription Drug Program
For Questions About: Phone Number:
Locate participating pharmacies, fill a mailing order prescription, or pharmacy consultation 1-877-769-7447 (option 4)


Beacon Health

To be eligible for benefits, you MUST call Beacon Health Options BEFORE receiving any mental health or substance abuse treatment.

Beacon Health Phone Numbers
For Questions About: Phone Number:
Mental health and substance abuse services for the Empire Plan 1-877-769-7447 (option 3)


Home Care Advocacy Program (HCAP)

To be eligible for paid-in-full benefits, you MUST call HCAP as soon as your doctor prescribes home care and/or durable medical equipment supplies.

Home Care Advocacy Program
For Questions About: Phone Number:
Precertify home care and durable medical equipment/supplies 1-877-769-7447 (option 1)
The Empire Plan Diabetic Supply Pharmacy (Edgepark, formerly Liberty) 1-888-306-7337
Ostomy supplies from Byram HealthCare Center 1-800-354-4054


Infertility Treatment

Infertility Treatment
For Questions About: Phone Number:
To receive authorization for qualified procedures 1-877-769-7447 (option 1)


Empire Plan NurseLine

Empire Plan NurseLine Phone Numbers
For Questions About: Phone Number:
Health information and advice 1-877-769-7447 (option 5)



For specific information contact your HMO directly

HMO Phone Numbers
For Questions About: Phone Number:



MVP - Preferred Care



EmblemHealth (formerly GHI Preferred Dental)

Claim Forms:
• Category: 954
• Group Number: 11990

For Questions About: Phone Number: 1-800-947-0101


Cornell HR Services and Transitions Counselor

395 Pine Tree Rd., East Hill Office Building, Suite 130, Ithaca, NY 14850

Cornell Benefit Services
For Questions About: Phone Number:
General health benefit questions


Contract College enrollment & other forms