How To Use the Benefit Services Help System
Get help with questions about benefits during your career and considerations during career and life changes, such as leaves of absence, retirement, etc.
The HR Services & Transitions Center (HRSTC) uses a help system which is efficient, easy-to-use, secure, HIPAA-compliant, and part of HR’s commitment to optimizing our processes to better serve employees. Requests are assigned, based on the question, to a staff member in Benefit Services and Administration for reply.
A Cornell NetID is required to access the system. If you con't have a Cornell NetID or internet access you can call (607) 255-3936, (TTY) 711, M-F 8:30 am - 4:30 pm EST.
Submit a Request to the Benefit Services Help System
FAQs
How do I submit a request?
After you login, select "Create a Case" and complete the online form, which includes selecting the reason for your request.
How do I attach documents?
Look for the paper clip icon in the upper right corner of the screen. Click on the icon to select the file(s) you want to upload.
How do I know when my request has been updated?
You will receive an email from no-reply@hr.cornell.edu and the Subject Line will begin with Cornell Benefit Services.
How do I view updates, or supply additional information?
After you login, select Check the Request Status, My Open Cases, select the case and:
- Provide Additional Comments
- Attach document(s)
- View updates and download any document(s) that may have been shared with you.
My case was closed, but I have additional questions?
Cases can be reopened within 10 days from being closed.
After you login, select Check the Request Status, My Closed Cases, select the case and:
- Provide Additional Comments
- Attach document(s)
What if I don’t have access to submit an online form?
If you’re unable to access the internet, you can still phone the HR Services & Transitions Center at (607) 255-3936, (TTY) 711; M-F 8:30 am - 4:30 pm EST.
What if I have a question for HR that isn’t benefits related?
The new support system is for benefits-related questions; for example, questions about health insurance, life events, education benefits, medical leaves, retirement savings accounts, ID cards, etc.
If you have questions about other HR-related topics such as Workday issues, payroll, employment verification, or personnel concerns, check the Contact HR page a guide to contact options.