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Staff Stories: Nathan Bandler

Nate Bandler at Statler Hotel

by Grace DePaull

When the COVID-19 pandemic swept across the nation, Nathan Bandler was only three months into his Cornell career. He was hired in December 2019 to a newly created one-year term position as a sales and events associate for Cornell Catering, working with the Cornell SC Johnson College of Business. So when campus events suddenly – and indeterminately – halted, and restrictions were placed on food services, Bandler's hopes of remaining in his position plummeted.

Bandler didn't lose his job. Instead, Cornell Catering pivoted. Rather than coordinating more than a dozen daily campus events, he found himself bagging and delivering prepackaged meals to campus and the community. Despite the uncertainty at the time, Bandler was met by a feeling he had hardly experienced from any other employer – security.

With his previous experience in restaurants and at his mother's café, Bandler understood the magnitude and detriment of the pandemic for small businesses and those working in the food service industry.

He remains impressed by Cornell's dedication during that time – both, providing staff with alternate opportunities and responsibilities to remain employed at the university and supporting the local Ithaca community where it could.

“I was unaware of how involved Cornell was prior to working here,” Bandler said. “It's an eye-opening experience to see how much they do. Seeing what Cornell genuinely does for the community is amazing, and they really do care.”  

Video Transcript

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[Nathan] March of 2020, no one really knows what's going to happen you know. I'm sure I wasn't  

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the only one who thought, I might lose my job you know and... they really assuaged those worries right  

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off the bat. And I was incredibly blessed to be at Cornell and they really took care of everybody.

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[Music]  

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My name is Nathan Bandler, I'm a Sales and Events Associate at Cornell Catering, a little more on the  

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sales side now. I started in December 2019, right before the pandemic that's right yeah coming  

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up on uh four years here, so that'll be awesome. When I was hired at Cornell they had just gotten  

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back the Johnson School of Business, which is a huge client. So they needed another sales person  

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but also someone to lead up those events. So they actually created my position as a term position. At  

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the end of the term your position can be renewed for another term, which is what happened to me or  

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they can offer you a full-time position. So I mean, I was already putting a tremendous amount  

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of pressure on myself to get to the next term, to get the full-time position and then the pandemic  

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comes. We're coming into work every day and just deleting events off of our books. I remember one  

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of the days when it was really starting to sink in this isn't a week thing, this isn't a month thing. 

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That's when I started to become more and more anxious that, 'hey you know, I could lose my job'.

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Cornell really took care of their employees. Kept us on, made people feel comfortable. Folks would  

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come in for a week and they would do things like crash cleaning, be off two weeks and then come back. 

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And all of that time was paid. It doesn't even sound real when I say it and I feel incredibly  

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fortunate to be in that position. Our Director at the time, Dustin Freeley, he basically helped  

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develop this thing called satellite meals. We would go to locations around campus and we'd set up in  

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there with individually packaged and bagged meals. Completely safe, hasn't been touched by a bunch of  

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different people. It's not an open line at a buffet and I should also mention we would deliver these  

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meals as well. We would go down to GIAC, we would go to St. James Zion Church, all sorts  

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of places around town. If they needed a delivery we were able to do it for them. That was definitely  

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rewarding, to give people meals who needed them, to work in the community to deliver meals. It's  

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just a testament to Dustin, the leaders at Cornell, really making that happen and help

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those people who needed it and that... that was great. Yeah, I take a tremendous amount of pride in  

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my job. Catering is... is hard like, there are certain times of the year with reunion, with commencement  

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where it is really challenging. There's long hours. But also I love the people I work with,  

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the excellent culture that is in our office every day makes me want to come to work. The attention  

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paid to each individual employee is unlike other places that I've worked. I've worked in  

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restaurant kitchens where it's very chaotic. This is the first job I've had where I thought, you know,  

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I could work here forever and enjoy it. And yeah it's... it's unlike a feeling that I felt in any  

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other place. It's the best place that I've ever worked personally. I genuinely love my job. I know  

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a lot of people say that, I take so much pride in working at Cornell too, like I think there's  

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a lot of prestige in working at Cornell, and I feel lucky to work here I feel blessed, I mean, it's awesome.

In his first year, Bandler admits he struggled and credits the support of his supervisors for helping get him to where he is today. "I had high expectations for myself and wanted to perform well," he said. "So, when I started, I was nervous. I didn't have my voice. I was a little bit disorganized. Looking back, the development and assistance that my supervisors provided helped me to become confident and organized. That's a testament to the great leadership at Cornell."

Nearly four years into his employment with the university, Bandler has grown tremendously in his role and has comfortably transitioned (back) to leading catering for on-campus events and coordinating with various clients. 

Bandler has also developed a deeper connection to his work and with his colleagues. “My supervisors are really compassionate and understanding,” Bandler said. “I know that I'm working with people who are highly intelligent, empathetic and focused on the same goal. That is what motivates me, and that's what makes me love my job.”


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