Employee Engagement
We’re not just hiring people, we’re unleashing their potential. Attracting and hiring great employees is critical, but only the first step. Our focus continues through developing, engaging, and retaining people in a way that matches their individual career interests with the needs and priorities of the university.
Employee Engagement Toolkits
Video Transcript
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Hello everyone, I am Cassie Pierre Joseph, Director for Employee Engagement, and I'm here to share the
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plethora of opportunities we have for you and your team to connect with one another and with
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colleagues across campus. Here we start with a website through the HR Connection, where you can
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learn about opportunities for yourself and your team. One of those opportunities is called the
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Colleague Network Groups. The Colleague Network Groups are the University's official employee
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resource groups. The university supports the Colleague Network Groups as a way for
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traditionally underrepresented populations and their allies to find support and to inform our
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campus community and leadership effort. All of this creates and sustains our culture of
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inclusion and belonging. The department of inclusion and belonging and the employee
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experience teams work together to support their programming. Next we have WAGs, Workforce Affinity
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Groups. Workforce Affinity Groups are employee run communities based on interest. Employees
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can create a community and connect with fellow employees who share a love and appreciation for
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a variety of interests. Such as fishing, gardening, knitting, reading suspense novels, bird watching,
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and so much more. It's a great way to find a sense of community within our workforce. Next
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we have Cornell Coworker Coffee. Cornell Coworker Coffee is a platform that facilitates connections
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between employees. Once someone signs up, it randomly matches them with a new person from
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other departments and units from across campus. Matched employees can arrange for a mutually
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convenient 15 to 30 minute chat. Coworker Coffee provides fun icebreaker questions
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to get you started. If someone can't make their chat for the month, no problem, they can decline and
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connect with the next employee the following month. As of now, we have over 257 employees
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participating and together. They are connecting to the Cornell mission by learning about areas
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beyond their unit or department, discovering new colleague connections and fostering engagement
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with colleagues from across the university. People are a significant part of our purpose. This is a
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great way to connect to that by introducing them to those upholding the mission on a daily basis
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across campus. And finally we have a toolkit for people leaders like you. Meaningful Connections at
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work is described as connecting to colleagues authentically and to something significant.
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The pandemic accelerated in a re-evaluation of priorities. Employees are asking why they
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work for their employer. They want to know that a large portion of their workday, and therefore their
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lives, isn't meaningless. People want to experience meaningful connections and connect to a meaningful
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purpose. This toolkit provides a framework and resources to support you as a people leader. Use
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the tips and the resources for yourself as well as your team. If you have any questions
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please feel free to reach out to me; Cassie Pierre Joseph, Director for Employee Engagement.
Employee Lifecycle
A timeline of the employee experience lifecycle; thrive, recruit, welcome, thrive and transition.
Attract
- We provide generous benefits and opportunities for lifelong learning in a dynamic environment that values inclusion, social responsibility, equity and innovation.
Recruit
- We seek out people with a wide range of talents, abilities and experience, who are excited about working in a community that's changing the world.
Welcome
- We welcome employees to our collaborative workplace culture, building relationships and providing access to resources that support the whole person.
Thrive
- We invest in our employee's career aspirations and development, recognizing their contributions and providing support for wellbeing and the things that matter beyond work.
Transition
- We assist employees as they advance within Cornell, and support their transitions to opportunities elsewhere or into retirement.
Employee Wellbeing at Cornell
Support to help you and your employees thrive at work and beyond. Wellbeing is a multifaceted and continually changing process.
Spiraling circles representing the seven dimensions of Employee Wellbeing at Cornell; mental, relationships, physical, cultural, environmental, occupational and financial.
Explore the Dimensions of Employee Wellbeing at Cornell
Managers Take Five
Got five minutes?
We know that Cornell people leaders have a lot to juggle. That's why we've created the "Managers Take Five" series: quick videos that will update you with the latest support and tips to help you and your staff thrive! Plus handy links to resources for more information.
Each video is just five minutes long and features real Cornell people leaders sharing their expertise. Take a quick break between meetings for some inspiration!
Series Intro
Video Transcript
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Hi, i'm Linda Croll Howell, Senior Director of Employee Experience in Cornell's Division
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of Human Resources. A couple months ago I was talking to the University Managers Working
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Group and they were sharing with me a lot of the challenges that managers at Cornell are
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currently facing. This includes smaller candidate pools, higher turnover rates, and employee burnout.
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The Manager Take Five series is a series of short videos that talk a little bit about what we've
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learned, about what's most important to create a good, positive employee experience all along the
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employee life cycle. So the employee life cycle is from the very first time that someone engages
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with Cornell through the recruiting process, to when they first start up until when they
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actually decide to leave Cornell. And there's some important things that we've learned along the way
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that can really help you as a manager with creating the best employee experience. The Take
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Five Series is set up to be videos that are five minutes or less, that features some of what we've learned
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from our employees. Features a manager who is very skilled in whatever the area is, as well as an HR
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expert and some really quick tips that you can put in place immediately. Stay tuned to the Managers
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Take Five series, where we'll be talking about hiring, onboarding, thriving, and respectful exits.
Recruitment & Hiring
What are the biggest challenges facing Cornell people leaders when it comes to recruiting new staff members? What's working for them?
Sonja Baylor, Manager of Talent Attraction & Recruitment, chats with Kelley Cooper, Senior Director, Finance & Administration.
Video Transcript
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[Music]
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welcome to the managers take five today
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we're going to be talking about some of
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the current hiring challenges we're
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facing and some of the ways to meet
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those challenges
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feedback from hiring managers supported
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by data shows that we are seeing a
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decline in our applicant pools moreover
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we're also seeing candidates dropping
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out of the process sooner than ever a
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recent review of feedback provided by
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employees responding to our new hire
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acclimation survey reveals the two
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biggest challenges faced by our
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candidates today are the length of time
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from the application
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higher in the process and the lack of
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communication that they receive along
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the way
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some things that you'll want to keep in
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mind as you begin the search process
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joining me today is kelly cooper the
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senior director for finance and
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administration from facilities and
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campus services today we're going to
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talk about some of the current hiring
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challenges and some of the ways that
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she's meeting those challenges
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[Music]
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kelly you've conducted a number of
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searches recently would you mind sharing
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some of the challenges that you've
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encountered we have seen smaller
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candidate pools
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we have seen
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candidates dropping out of the pool
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we've also had candidates ask for more
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remote work
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and asking for higher salaries can you
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talk about what you're doing in
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facilities and campus services to combat
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some of those challenges when we start
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the process our internal process
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we have been looking at each of the
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different positions to determine
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whether or not the positions can be
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remote some positions we can do hybrid
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and then there are other positions that
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we know
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have to be on campus and making sure
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that you know if those options are
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available to put them in the
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advertisement and hopefully get more
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candidates to apply what are some of the
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things that you're doing to address the
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candidate drop-off rates that you're
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seeing yeah it's pretty competitive out
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there right now
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time is is not on our side
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so we have been looking at our internal
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process we've been trying to streamline
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as much of the process as we can we've
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been looking at our days to hire and how
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to reduce that we want to make sure that
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when we start a recruitment that the
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hiring manager and the search committee
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understand the time commitment block off
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periods of time to review candidates to
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screen candidates to interview
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candidates and also help folks
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understand that they can do things in
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parallel so that they're not waiting
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until you know the postings actually
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actually come down as you think about
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the small candidate pools that we're
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encountering what are some ways that
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you're engaging prospects to try to
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increase your candidate numbers you know
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making sure that we cast a wide net as
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much as possible
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doing the outreach
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adding to our linkedin
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pages and also talking to internal
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candidates that there could be internal
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candidates who maybe aren't looking
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maybe are too busy to look but i think
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engaging internal employees
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seeing who's ready for that next step or
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that next opportunity
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not only does it you know help the
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hiring organization but it also makes
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that employee feel
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you know very valued and
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helps them understand what an asset they
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are to cornell and certainly is going to
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keep them engaged
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as we think about them for new
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opportunities would certainly help with
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retention as well these are folks that
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are already here they like cornell
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they're vested in cornell they know the
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system so it's it's a win-win that's a
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great point kelly we should be
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considering internal candidates what we
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know from the data is that internal
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candidates tend to stay longer than
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externals when closing the deal with
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candidates what are some of the benefits
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and rewards that you highlight in the
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conversation
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yeah we help them understand the total
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compensation package so not only their
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salary but the benefits package that we
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have because cornell really does have
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some very great benefits the health
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insurance
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is an excellent package our retirement
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plan is very generous education
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assistance the daycare assistance the
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wellness programs that we have the time
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off we have 13 holidays when you put
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that all together and
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talk to a candidate about that
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you know that that is
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that makes a difference kelly thanks so
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much for spending time today and sharing
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your experience in this current hiring
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market i hope these tips help folks out
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and we can get some
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additional candidates in here and to
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join our team and we can welcome them
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into cornell
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thanks for tuning in today here are some
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additional resources for hiring managers
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to assist in the recruiting process
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you
Wellbeing
Director of Workforce Wellbeing, Michelle Artibee, talks about Wellbeing with Matt Braun, Assistant Dean, Alumni Affairs and Development at the College of Veterinary Medicine. Matt explains how important wellbeing is to him and his team, and how fostering a culture of wellbeing is beneficial to the workplace.
Video Transcript
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[Michelle] Welcome back to the Managers Take 5 series,
I'm Michelle Artibee, Director of Workforce
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Wellbeing in the Division of Human Resources at Cornell. During this segment we'll take five
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minutes to talk about the importance of a supportive workplace climate, where employees
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can thrive. We know that some employees are struggling with things such as the personal
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and professional ripple effects of the pandemic, world and national events, feelings of burnout
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and fatigue from work-related situations, and pressures and personal life stressors, such
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as changes to relationships, finances, elder care, and parenting. Joining me is Matt Braun.
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Matt is the Assistant Dean for alumni Affairs and Development in the College of Veterinary
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Medicine. Matt welcome and thanks so
much for being here with us.
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[Matt] It's a pleasure Michelle, thanks for having me.
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[Michelle] Why don't we just get started with what does wellbeing mean to you personally Matt?
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[Matt] A center point for me personally
would be, you know, being in a frame of mind where
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I'm feeling as present as possible, wherever I am, and being tuned to acknowledge when those
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symptoms of wellbeing imbalance creep up in my daily life. So for me, you know, they show up
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in the form of a lack of focus or inability
to reflect, impatience, stress, a low morale or
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low motivation, maybe feeling bored or burned out.
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[Michelle] What does well-being mean to you as a manager Matt?
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[Matt] Well at the heart of it, I do my best to support a team climate where everybody feels like they have
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the space to take care of themselves and their families. You know, without being able to take
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the time to focus on their personal needs, I think the work will suffer. As a manager, I need to be the
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cheerleader and I need to be the advocate for a kind social climate promoting group communication
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and cohesion. You know, if maintaining a trusting and positive team climate is the glue to workplace
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wellbeing then that's what I'm after.
[Michelle] Matt, could you please share two to three things managers can
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do right away to prioritize wellbeing in their area?
[Matt] So I think number one we need to demonstrate
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and promote a compassionate attitude and, you know, more often than not when you do that you'll be
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rewarded with a caring team. Team members, I think, who experience perhaps a hardship in their lives
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will find it easier to bounce back into a caring team if that trust exists consistently. Number two
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I think, you know, as managers we should be always looking for the pinch points and help people get
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unstuck. If we exhibit the grace necessary to put people first, again, will be rewarded by helping,
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by seeing them kind of, come out of moments of... of challenge or difficulty. And then I think equally
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important is, as managers you know, take care of yourself. If managers aren't feeling centered,
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they can't be present for their team. Let the team know when you're not feeling centered
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so they know what it looks like when you're off and can reciprocate and provide the feedback you
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need to get yourself back on track. For all of us life happens, we need to ask for help.
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[Michelle] Do you have any advice for managers who are seeing some
concerning things with individuals on their team
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and feel compelled to offer to help but aren't really sure where to start?
[Matt] I think as a manager
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I... I do believe we are in a position to acknowledge with our employees individually that we might be
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sensing that they're off, for any particular reason, and give them an opportunity to share. Some may
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choose to take that opportunity and some may not. But I think the first step to deeper understanding
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is to be compassionately inquisitive. We want to make sure that the employee has what they
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need to feel good about approaching work on any given day, at any given time. And if you live that,
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you know, walk that walk every day, you show up as a manager, it becomes embedded in the culture of your
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team, and there's a higher likelihood that people will reach out for help when they need it.
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[Michelle] Matt, I really enjoyed talking with you. Thank you so much for sharing your thoughts and ideas, and most
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importantly for really striving to create both an effective and a healthy work environment for your team.
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[Matt] Thank you Michelle, thanks for having me and initiating this conversation.
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[Michelle] Thank you managers for taking five minutes out of your day
to focus on employee well-being. It is critical
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to individual and organizational success and we hope the past few minutes have provided
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you with some actionable tips that you can start implementing today. Visit hr.cornell.edu/well-being
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for information about Cornell services, programs, and policies that support employees.
Retention
The key to keeping staff members engaged is to support their development. Here's how one people leader is doing it, plus some other helpful tips to minimize employee turnover.
Maria Wolff, Senior Consultant, Talent Retention chats with Dustin Cutler, Executive Director of Cornell Dining.
Video Transcript
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welcome back to the manager Take 5
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series I'm Maria Wolf the senior
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consultant for talent retention during
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this segment we'll take five minutes to
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talk about the importance of retaining
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talented employees and what you as a
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manager can do to proactively address
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challenges you may be experiencing in
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this area we know people are leaving
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Cornell and the top three reasons
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include
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lack of advancement opportunities
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dissatisfaction with their salary and
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not receiving enough recognition for the
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work they do the goal of this video is
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to provide you with some helpful tips
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and tools that you can leverage right
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away so let's get started
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foreign
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[Music]
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speaking with Dustin Cutler Dustin
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welcome and thanks so much for being
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here yeah it's my absolute pleasure and
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an honor to be here so thank you for the
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inviting so the reality is people are
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leaving jobs they're leaving jobs
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everywhere and hiring managers are
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having a really hard time filling vacant
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positions
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how has this Dynamic impacted your
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organization we have hired over 110 new
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Frontline Associates here at Cornell
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dining and that is a massive effort and
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very strategic approach in leveraging
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the Partnerships within our our HR
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partners and and student and campus life
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so what do you focus on when it comes to
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being proactive about retention and what
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role does Career Development play we got
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away from talking a lot about
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compensation compensation is very very
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important we're explaining really the
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why and the benefit of being a Cornell
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employee in particular Cornell dining
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employee and we have it's yielded us
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some some great success with recruiting
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as well as allowing people to grow
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within the organization so for two years
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we're really focused on how to continue
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to nourish our team provide them with
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the training that they needed and the
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tools to make them successful for the
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future and that has yielded some some
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outstanding results let's talk about
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recognition it's so important for people
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to feel valued and appreciated for the
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work we all do so how do you recognize
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people in Cornell Diamond recognition is
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so key A couple of years ago my
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organization started a program called
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The Big Red Apple and some of you may
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have seen that around campus as you go
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into our locations there's a really big
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tree and individuals recognize one
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another and that's really been a core
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value of our organization and the key to
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our success of letting people know Hey
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listen we care about you we care about
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your impact we care about your career
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over I think 10 000 recognitions have
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happened over the past five years so
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we're very proud about that and and it's
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yielded some great results it's pretty
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clear that we are caring and
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compassionate leader is a priority for
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you so how does your leadership style
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help keep your staff engaged and wanting
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to stay at Cornell quite frequently we
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really explain to our Frontline staff
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and our management team our why in our
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purpose
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it's very important for people to be
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able to connect what I am doing what
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that impact is to the our community and
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the individuals that we serve and it's
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very important to simplify that agenda
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like our purpose statement is nourishing
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the future our staff knows that our
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training and development efforts are to
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help nourish their their minds and and
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allow them to grow the food that we make
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helps nourish the people's bodies that
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we feed on a regular basis right so
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being able to connect that why is very
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important you want individuals to come
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to work because they know their why they
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understand what their purpose is
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it's important to be a servant leader
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and making sure that people can really
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connect to why I come to work
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what is the impact and building a sense
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of community
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amongst your group that is what really
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builds a great culture that propels
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success thank you so much for sharing
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all that as we come to the end of our
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conversation would you mind just sharing
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two to three tips managers can leverage
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right away the three tips that I would
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give in areas that I would say has
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worked for Cornell dining and myself is
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to focus on authentic communication
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recognition and servant leadership and
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when I say communication try as much as
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possible to get in front of human beings
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face to face be present when I say
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recognition do it frequently do it
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consistently and again allow it to be
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authentic when I talk about servant
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leadership this is where I say that
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individuals need to look at
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leadership in the sense of it's an honor
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to be able to lead an organization to
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give guidance and make sure that you are
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seeking to understand before being
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understood I often say that best
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communicators are the most effective
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listeners and I think a lot of people
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during these times need to do a lot of
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listening Dustin I really enjoyed
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talking with you
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so much for the opportunity my pleasure
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thanks Cornell dining we hope the past
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few minutes have provided you with some
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actionable tips to implement today
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please check out these additional
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resources
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thank you
Respectful Exits
Ensuring a successful and respectable transition out of Cornell can be a delicate matter, but this installment of the Managers Take Five offers some insight to make those exits easier. Nancy Martinsen, Associate Dean of Students and Director of the Asian & Asian American Center, talks with Cassie Pierre Joseph, Director of Workforce Engagement.
Video Transcript
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[Cassie] Thank you so much for joining us today, I'm Cassie Pierre Joseph. I lead Engagement Initiatives for
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the Employee Experience team within the Division of HR. Today I'm joined by Nancy Martinsen. Hi Nancy!
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[Nancy] Hi Cassie, it's good to be here. [Cassie] It's good to have you, please tell us more about yourself.
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[Nancy] I am Nancy Martinsen. I'm the Kent G. Sheng, Class of '78, Associate Dean of Students and Director of the
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Asian Asian American Center.
[Cassie] Could you share some
of the experience you've had as a manager when
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an employee decides to leave?
[Nancy] I recently had to say farewell to my Assistant Director and
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I think what was really challenging about that is this um... realization that I understood large
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scale what my Assistant Director did, but I didn't know the detailed things that um he did. And so one
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of the biggest challenges was recognizing that I still needed to do what I needed to do, and then I
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needed to learn all the things that I wasn't aware of in regard to the Assistant Director position.
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[Cassie] Wow that's a lot to take on. How did those things impact you?
[Nancy] I think something that's really hard
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about when you lose a staff member is is just recognizing the work still needs to get done,
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and so it's going to fall on someone. Something that I think is fabulous about the Asian Asian
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American Center is that we really do try to have a personal relationship with our interns and one
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of the things that my Assistant Director did is, he met with them one-on-one and then he also met
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with them as a team and to help them with their projects. Very time consuming but really important.
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to the mission of A3C. So I didn't want to take away from the experience. That was really important
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for me, for interns to have, but super challenging to now have to recognize that I now needed to be
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the one to... to recreate and that experience and to make time for them. [Cassie] Yeah so you talked about
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time being a challenge, how are you addressing that challenge and other challenges, and what do
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you find works best?
[Nancy] Something for me is, I'm really
big on asking for grace and giving grace. And so I
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think just... yeah just kind of recognizing that I'm new with this I'm trying to learn stuff and and
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just to ask for grace, and I find for the most part people give it to me. Something that I'm grateful
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for is I had a really positive relationship with my co-worker and so um... I was fully aware that he
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was looking for a job so it wasn't anything that shocked me or surprised me, like just having that
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positive relationship made it easier for me to ask for help from my Assistant Director before they
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left. And so one of the things I had asked for was a Transition Doc. and in that transition document
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it really was like a step-by-step, like this is how you do these things and then also a timeline
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um... 'so heads up Nancy in April
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these are the things that you need to start
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considering or thinking
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about or working on'.
[Cassie] So as you know the resignation
notice period is the last chance we have to make
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a positive impression on the employee before they leave Cornell. And that impression could make the
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difference between them being a positive ambassador,
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meaning that they go out and speak well about
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their Cornell experience.
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Or they could become a detractor for others that might consider
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Cornell, because they've left with a more negative impression. What are some tips you have for fellow
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managers that they can start doing right away to ensure a respectful exit experience?
[Nancy] Really looking
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back at my experience with my Assistant Director that I'm grateful for, is the honest and open
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communication that we had. When it was time for him to depart there was no surprise. I know that
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there were certain projects that he was so proud of and so just kind of recognizing like, 'hey these
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were some great things, how can I make sure that I'm able to continue it' or 'what information do I
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need to pass down to the new Assistant Director so that they can really continue it'. And I did ask him
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to write a welcome letter and to the new Assistant Director. I know I got a letter from the former
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um Director of A3C, and it was a nice touch. Like it was just kind of a way to... to say like,
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'I had a great time in this role and these are some things to be mindful of and these are some things
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I really hope you'll enjoy about this position and here's
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um my email in case you want to reach out'.
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I'm really really grateful for just that...
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that positive relationship that we have.
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[Cassie] Well thank you so much for
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sharing all of your experience with us today on how to create a respectful exit. Thank you
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Nancy.
[Nancy] Thank you Cassie for this opportunity, this is fun.
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[Cassie] Here are some more tips on respectful exits.
Career Development
At Cornell, we believe that career management is an 80-10-10 split between the employee, the university, and you, their manager.
Coaching
Coaching is one of the most effective tools available to take leadership development to a deeper and more sustainable level.
Flexibility
The most effective teams are adaptive to challenges and flexible enough to make changes to the workplace when the need arises.
Performance
The development of staff is a shared responsibility of individual staff members, people leaders, and the university leadership.
Recognition
Recognition of an employee or team can make anyone feel appreciated and be a major boost to overall morale.
Inclusion
When employees feel a sense of belonging at work, they can bring their best selves.