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welcome back to the manager Take 5
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series I'm Maria Wolf the senior
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consultant for talent retention during
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this segment we'll take five minutes to
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talk about the importance of retaining
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talented employees and what you as a
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manager can do to proactively address
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challenges you may be experiencing in
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this area we know people are leaving
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Cornell and the top three reasons
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include
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lack of advancement opportunities
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dissatisfaction with their salary and
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not receiving enough recognition for the
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work they do the goal of this video is
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to provide you with some helpful tips
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and tools that you can leverage right
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away so let's get started
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foreign
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[Music]
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speaking with Dustin Cutler Dustin
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welcome and thanks so much for being
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here yeah it's my absolute pleasure and
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an honor to be here so thank you for the
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inviting so the reality is people are
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leaving jobs they're leaving jobs
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everywhere and hiring managers are
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having a really hard time filling vacant
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positions
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how has this Dynamic impacted your
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organization we have hired over 110 new
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Frontline Associates here at Cornell
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dining and that is a massive effort and
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very strategic approach in leveraging
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the Partnerships within our our HR
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partners and and student and campus life
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so what do you focus on when it comes to
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being proactive about retention and what
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role does Career Development play we got
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away from talking a lot about
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compensation compensation is very very
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important we're explaining really the
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why and the benefit of being a Cornell
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employee in particular Cornell dining
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employee and we have it's yielded us
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some some great success with recruiting
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as well as allowing people to grow
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within the organization so for two years
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we're really focused on how to continue
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to nourish our team provide them with
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the training that they needed and the
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tools to make them successful for the
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future and that has yielded some some
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outstanding results let's talk about
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recognition it's so important for people
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to feel valued and appreciated for the
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work we all do so how do you recognize
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people in Cornell Diamond recognition is
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so key A couple of years ago my
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organization started a program called
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The Big Red Apple and some of you may
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have seen that around campus as you go
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into our locations there's a really big
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tree and individuals recognize one
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another and that's really been a core
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value of our organization and the key to
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our success of letting people know Hey
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listen we care about you we care about
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your impact we care about your career
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over I think 10 000 recognitions have
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happened over the past five years so
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we're very proud about that and and it's
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yielded some great results it's pretty
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clear that we are caring and
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compassionate leader is a priority for
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you so how does your leadership style
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help keep your staff engaged and wanting
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to stay at Cornell quite frequently we
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really explain to our Frontline staff
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and our management team our why in our
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purpose
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it's very important for people to be
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able to connect what I am doing what
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that impact is to the our community and
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the individuals that we serve and it's
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very important to simplify that agenda
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like our purpose statement is nourishing
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the future our staff knows that our
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training and development efforts are to
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help nourish their their minds and and
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allow them to grow the food that we make
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helps nourish the people's bodies that
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we feed on a regular basis right so
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being able to connect that why is very
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important you want individuals to come
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to work because they know their why they
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understand what their purpose is
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it's important to be a servant leader
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and making sure that people can really
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connect to why I come to work
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what is the impact and building a sense
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of community
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amongst your group that is what really
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builds a great culture that propels
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success thank you so much for sharing
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all that as we come to the end of our
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conversation would you mind just sharing
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two to three tips managers can leverage
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right away the three tips that I would
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give in areas that I would say has
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worked for Cornell dining and myself is
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to focus on authentic communication
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recognition and servant leadership and
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when I say communication try as much as
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possible to get in front of human beings
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face to face be present when I say
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recognition do it frequently do it
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consistently and again allow it to be
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authentic when I talk about servant
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leadership this is where I say that
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individuals need to look at
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leadership in the sense of it's an honor
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to be able to lead an organization to
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give guidance and make sure that you are
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seeking to understand before being
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understood I often say that best
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communicators are the most effective
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listeners and I think a lot of people
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during these times need to do a lot of
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listening Dustin I really enjoyed
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talking with you
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so much for the opportunity my pleasure
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thanks Cornell dining we hope the past
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few minutes have provided you with some
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actionable tips to implement today
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please check out these additional
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resources
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thank you